Refund and Returns Policy

At Pikafly International, your satisfaction is our top priority. We stand by the quality of our chimney products and accessories and want you to have complete confidence in every purchase. If, for any reason, you are not satisfied with your order, we offer a 7-Day Return & Replacement Policy to ensure a worry-free shopping experience.

Eligibility for Return or Replacement

You are eligible for a return or replacement if:

• The product is damaged, defective, or not functioning properly upon delivery.

• You have received a wrong item or a product that does not match the description.

• The return request is raised within 7 days of receiving the product.

To qualify, the product must be:

• Unused and in its original packaging, with all tags, accessories, and manuals included.

• Accompanied by a valid proof of purchase (invoice/order number).

Return Process

1. Initiate Request:
   Contact our support team within 7 days of delivery at [email protected]